We attempt to make every effort to ensure that our clients are fully aware of all costs involved to avoid any surprise hidden costs.
If you wish to make a reservation it is advisable first to contact your agent or GREENFIRE to ensure that there is still space available on the particular dates requested. If so then complete the booking form and send it along with a 10% NON-REFUNDABLE deposit to confirm your reservation. IF THE FULL AMOUNT IS NOT PAID AS STIPULATED BY YOUR AGENT OR PRIOR TO ARRIVAL DATE OF THE BOOKING, GREENFIRE may, at our own discretion and without notice, be entitled to regard the booking as cancelled and to re-book the vacancy.
Travel insurance is compulsory and you should arrange such in your country of origin. You should be covered in the event of cancellation or curtailment, death, any medical or rescue expenses, as well as for any loss of baggage, money or personal items. You may contact our office in this regard.
Cancellation of any booking must be received in writing and acknowledged by GREENFIRE. If a booking is cancelled with the consent of GREENFIRE, the latter shall retain the full deposit. Should a person cancel a reservation and cannot find an immediate replacement:
a) If GREENFIRE has 4 weeks or more notice, only the deposit is forfeited.
b) If GREENFIR has less than 4 weeks notice, the deposit and in addition a cancellation fee will be payable by the client as follows:
27-21 days 40% of total fare
20-14 days 60% of total fare
13-0 days 100% of total fare
c) If you fail to arrive for your reservation no reimbursement whatsoever will be made.
Change of Booking
If, after confirming your booking, you wish to change to an alternative date, you may do so subject to availability and by agreement with our booking office. An amendment fee will be charged. Should we not be able to accommodate your request and you therefore must cancel,our usual cancellation procedure will apply.
Exchange Control Regulations
Clients must realise that most African countries have certain currency restrictions with which they must familiarise themselves before travelling.
Rescue and Medical Assistance
In the unlikely event of rescue and medical assistance being needed, other than that provided by GREENFIRE, the participant or his/her insurance company shall be liable for the entire cost thereof.
Acceptance & Booking Contract
A contract between GREENFIRE and the client will only be deemed to be concluded once the client or the client’s agent has received receipted notification from GREENFIRE. Clients will be required to sign an acceptance of contract. The place of conclusion of contract will always be taken as South Africa and any claim or actions brought against GREENFIRE can only be made under South African jurisdiction.
GREENFIRE, their employees, guides and affiliates, do not accept responsibility for any client or dependant thereof in respect of any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return, or subsequent to date of return, such loss, injury, etc. arising out of any such tour/ venture organised by GREENFIRE. Should a booking be cancelled by GREENFIRE due to weather conditions or other reasons, it shall either refund full payment or offer a substitute. Should a client decide to curtail a booking for any reason whatsoever, GREENFIRE will not be liable for any refund whatsoever. Clients will be required to agree to the above conditions and general information.